Top ways to manage difficult clients

1. Make sure the contract is watertight and is updated if there are changes in the work

2. Collaborate on briefs to avoid potential conflict

3. Encourage clients to discuss changes with you, to avoid conflicting feedback

4. Stay calm – even if your client does not

5. If you’re spending more time managing the situation than doing the work, drop the project

Spencer Wilson

“Adding humour to illustrations is not a good thing for the client to ask for if the piece is about health-and-safety malpractice or heart disease“