As a business, you strive to create a workplace that hangs onto its talent. You believe wholeheartedly that it’s a great place to work, can give your team what you need and frankly, the grass isn’t greener on the other side.

So it’s always disappointing when you lose somebody, let alone those that have woven themselves into the fabric of the agency. You take it a little personally, but still understand their reasons and want the best for them. The fact is, the agency can’t give its people everything they need in life. Work is a major chunk of it, but so are other passions, family, and life itself. Sometimes, these trump you and there’s nothing you can do about it.

But losing people isn’t always a bad thing. Teams need new faces regularly, to stay fresh and invigorated. 10 per cent staff turnover each year is healthy, even necessary. It injects new skills, interests and personalities and can take your team in different directions. Choose wisely and the team can turn out stronger than before.

So when it happens again, take the hit, wish them well and before they leave, ask if they would recommend working here? If the answer is an honest yes, you can be very proud of yourself.