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Digital Arts September 2008 - out now
Great character art
Monster visual effects
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FAQs


If you have a question about the Web site, the magazine or anything else about Digital Arts, check here first




General:

1. What is Digital Arts Online?
Digital Arts Online is the leading online resource for digital creatives, brought to you by the same team that produce Digital Arts Magazine.

2. Why can’t I access the page I want to see?
As well as providing free daily news, forums, and more, much of the content on the site is available only to paying subscribers. This content is mainly drawn from the magazine, although there is also web-exclusive content, and includes product reviews, the Digital Arts buyer’s guide, and features. You can access this content if you are either a magazine or online subscriber. You can subscribe to the online content only for £1.67 a month.


eDigit:

1. What is eDigit?
eDigit is our twice-weekly newsletter with all the latest creative news, reviews, projects and features from Digital Arts Online, straight to your mailbox.

2. How do I subscribe?
Go to http://www.digitalartsonline.co.uk/edigit/ and enter your email address. Simple as that! If you are a registered member of Digital Arts Online, you can edit your profile to add a subscription to eDigit.

3. How do I unsubscribe?
If you no longer wish to receive eDigit, send an email to edigit-unsubscribe@lists.digitalartsonline.co.uk, making sure to send it from the email account you subscribed with. If you have any questions or problems, email listmanager@lists.digitalartsonline.co.uk.

4. I am not receiving eDigit any more. Why not? What should I do?
If you believe you have been mistakenly unsubscribed from eDigit, the easiest thing to do is to subscribe again. See point 2 above…


The magazine:

1. How can I buy the current issue of Digital Arts Magazine?
You can buy the current issue of Digital Arts Magazine from all good newsagents in the UK. Alternatively, you can buy the magazine using our secure ordering service on the Web.

2. Can I buy back issues?
A limited number of recent back issues are available to buy online. You can also order back issues by post, and details are available on the back issues page.

3. When is the next issue out?
Digital Arts is available in the shops every four weeks (13 issues a year), and will generally reach the shops on a Thursday.

4. Where can I buy the magazine in the US?
Digital Arts is available from Barnes & Noble and Virgin Megastores. If they do now have a copy in stock, they can order one for you. Alternatively you can order copies online.


Digital Arts forums:

1. Do I have to pay to use the forums?
Digital Arts forums are free for anyone to use. You can get free technical advice, showcase your own design-work, or just kick back, relax, and chat!

2. Why can’t I post on the forums?
Although the forums are free to use, and anyone can browse the forums, you must be a registered user to post on the forums. You can register for the forums for free. Behavious on the forums is covered in our site terms and conditions.


Registering:

1.How do I register with Digital Arts Online?
Registering with Digital Arts Online is simple! You just need to provide your name, a valid email address, a username and password. You must also read and agree to the privacy policy and the terms and conditions.

2. Why should I register with Digital Arts Online?
Registering with Digital Arts Online will allow you to post on our forums. You can also subscribe to eDigit, our twice-weekly email newsletter, while registering.

3. How do I get access to all the articles?
In order to get access to the premium content on the web site, you must be a magazine or online subscriber. Becoming an online subscriber is a simple process and you will have an immense archive of material at your finger tips, from the magazine and web exclusives.

4. I am a magazine subscriber. How do I register?
The first thing you need to do is find out your subscriber number. This appears on the wrapping that you receive your magazine in. Then go to the register form and enter your personal details and the subscriber number. Hey presto, you've access to all the online content!

5. I am a subscriber. When I try to register I am told "The subscriber number you entered does not appear to be valid" but it is! Why is this?
There are several reasons this may be the case. A common problem is that the surname entered on the form does not match the surname you gave when subscribing (this is confirmed along with the subscription number). To check the surname you gave, see the subscriptions contacts in the further help section.

6. I tried to register but my email address is already in use. Why is this?
We require that each email address given to register is unique. If your email address is in use already, it's probably because you used the email address to register previously. If you've forgotten your password for this account, you can get a password reminder.

7. I’ve registered but can’t log on. What should I do?
If you've forgotten your password for this account, you can get a password reminder. If you're sure the account details you've given are correct, please check that your browser will accept cookies. Otherwise, contact the Digital Arts Webmaster.


Subscribing:

1. How do I subscribe to the magazine?
You can subscribe online, or you can phone our subcriptions agency on +44 (0) 1858 438867.

2. What do I get as an online subscriber?
You get access to all the content on the Web site - we currently put up every review and feature from the magazine, and the buyer's guide in pdf format. The archive now contains nearly 500 reviews. We also regularly post Web exclusive articles. Subscribe now.

4. I have subscribed. Why has my gift not arrived?
The books can take several weeks to arrive, depending on whether they are in stock or not. If you want to check the status of your free gift, email digit@subscription.co.uk or phone +44 (0) 1858 438867.

7. I haven’t received my magazine. Who should I talk to?
Please email digit@subscription.co.uk or phone +44 (0) 1858 438867.

7. I have a problem with a Digital Arts cover CD. Who should I talk to?
Please email cd@digitalartsonline.co.uk


Further help

If you have a question that is not answered here, the following people may be able to help you:
For questions about the Web site, email the Digital Arts Webmaster
For questions about the CD that comes with the magazine: cd@digitalartsonline.co.uk
For questions about Digital Arts events and seminars: seminar@digitalartsonline.co.uk
For questions about subscriptions and magazine purchases, email subscription@digitalartsonline.co.uk, visit our Customer Service site or phone +44 (0) 1858 438867.